These Terms of Service (the "Terms") govern your use of matthewsautomation.net (the "Site") and any related services offered by Matthews Automation LLC ("we," "us," or "Matthews Automation"). By using the Site, you agree to these Terms. If you don't agree, don't use the Site.
These Terms govern the Site itself. If you become a paying customer, a separate Master Services Agreement will govern your customer relationship with us; that agreement will control over these Terms where they conflict.
We publish specific service commitments at Before you sign. Those commitments are binding on us and are incorporated into these Terms by reference. See Section 16.
1. Who we are
Matthews Automation LLC is a Georgia limited liability company. Our principal place of business is in Marietta, Georgia. Contact us at mike@matthewsautomation.net or (470) 467-7724.
2. Use of the Site
You may use the Site to learn about our services, submit an audit inquiry, apply for an open role, book a discovery call, and read our published content. You agree not to:
- Attempt to interfere with, disrupt, or gain unauthorized access to the Site or any related systems.
- Use the Site to send spam, phishing content, malware, or any content that infringes another party's rights.
- Scrape, harvest, or extract data at volume beyond what a normal browser would consume, or use automated tools to submit forms.
- Reverse engineer or attempt to derive the source code of any part of our systems.
- Impersonate any person or falsely represent your affiliation with any company.
3. Intellectual property
All content on the Site — text, graphics, code, logos, and the AI receptionist "Hank" character — is owned by Matthews Automation or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may view the content for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Site without our prior written permission, except for standard browser caching and printing for personal reference.
If you submit content to us — including through the contact form, a job application, or any other channel — you grant us a non-exclusive, worldwide, royalty-free license to use that content for the purpose you submitted it (e.g., to evaluate your job application or respond to your inquiry). We do not publish your submissions publicly without your permission.
4. AI-generated content
Some content on the Site — including responses from our AI receptionist "Hank" — is generated by artificial intelligence (specifically, models provided by Anthropic). AI-generated content may be inaccurate, incomplete, or contain errors. You should independently verify any material fact before relying on it. We are not liable for reliance on AI-generated content published on the Site.
This section is about content on the Site. It is not a disclaimer of how the Hank service performs for a paying customer. What we owe a customer when Hank makes a mistake is set out in Section 16 and in the Master Services Agreement, not here.
5. Booking, discovery calls, and pricing
Pricing information published on the Site is for reference only. All actual pricing is confirmed in a written proposal we send you after a discovery call. A proposal is not binding on us until you accept it and we countersign or send you a project kickoff email. Booking a discovery call does not create a binding agreement to purchase anything.
6. Third-party links
The Site may link to third-party websites we don't operate (e.g., Anthropic, Twilio, Calendly). We are not responsible for the content, practices, or availability of those sites. Following an external link means you're subject to that site's terms and privacy policy.
7. Disclaimer of warranties
THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Site will be uninterrupted, error-free, secure, or that any defects will be corrected. Your use of the Site is at your own risk.
8. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, MATTHEWS AUTOMATION SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE SITE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN ANY EVENT, OUR TOTAL AGGREGATE LIABILITY TO YOU IN CONNECTION WITH THE SITE SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100), OR (B) THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Carve-out. Nothing in this section limits, reduces, or excuses any service credit, refund, data export, or wind-down obligation we have committed to in writing, including the commitments in Section 16. We will honor those in full regardless of the cap above, and we will not raise this section as a defense to performing them.
9. Indemnification
You agree to indemnify, defend, and hold harmless Matthews Automation and its officers, employees, and contractors from any claim, loss, or expense (including reasonable attorneys' fees) arising from (a) your violation of these Terms, (b) your misuse of the Site, or (c) your violation of any law or the rights of a third party.
10. Governing law and venue
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-laws principles. Except as provided in Section 11, any dispute arising out of or relating to these Terms or the Site shall be brought exclusively in the state or federal courts located in Cobb County, Georgia, and you consent to personal jurisdiction there.
11. Arbitration and class-action waiver
Please read this section carefully — it affects your legal rights.
Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site (each, a "Dispute") shall be resolved by binding, individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures, before a single arbitrator, in Atlanta, Georgia (or by video conference if both parties agree). The arbitrator will apply Georgia law. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.
You and Matthews Automation each agree to bring Disputes only in each party's individual capacity, not as a plaintiff or class member in any purported class, collective, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.
Exceptions: either party may (a) bring claims in small-claims court if they qualify, and (b) seek injunctive or equitable relief in court to prevent the actual or threatened infringement or misappropriation of intellectual property or confidential information.
If any part of this Section 11 is found unenforceable, that part shall be severed and the rest shall remain in effect.
12. Termination
We may terminate or suspend your access to the Site at any time, with or without notice, if we reasonably believe you've violated these Terms or otherwise misused the Site. Sections 3 (Intellectual Property), 7 (Disclaimer), 8 (Limitation of Liability), 9 (Indemnification), 10 (Governing Law), 11 (Arbitration), 16 (Published Service Commitments), and this Section 12 survive termination. Section 16 survives specifically so that a customer's export and wind-down rights outlive the relationship that created them.
13. Text Messaging Program
Program description. The Matthews Automation Text Messaging Program (the "Program") sends account and service text messages to customers and prospective customers who have opted in. Program messages include: appointment confirmations, onboarding updates for your Hank AI receptionist setup, service notices about Hank going live or being paused, follow-ups from Mike about your account, and replies to messages you send us. The Program does not send third-party marketing or promotional content unrelated to your account.
How to opt in. You opt in by checking the SMS consent box on our signup form at matthewsautomation.net/start, or by providing equivalent written or verbal consent when you become a customer. Consent is not a condition of purchase.
Message frequency. Frequency varies. During onboarding, expect roughly 1–5 messages per week. After Hank is live, most customers receive fewer than 4 messages per month unless there is a service issue to address.
Message and data rates. Message and data rates may apply. Your mobile carrier's standard messaging rates apply to any SMS you send or receive from us.
Opt out. Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, or REVOKE to any message to unsubscribe. You will receive one final confirmation message and no further texts. Reply HELP or INFO for help. You can also opt out by emailing legal@matthewsautomation.net or calling (470) 467-7724.
Supported carriers. Supported on all major U.S. carriers, including AT&T, T-Mobile, Verizon, and Sprint. Carriers are not liable for delayed or undelivered messages.
Privacy. We do not share or sell mobile opt-in information or SMS consent to any third parties or affiliates for their own marketing purposes. Text-messaging originator opt-in data and consent are not shared with any third parties. See our Privacy Policy — SMS section for more.
14. Changes to these Terms
We may update these Terms from time to time. When we do, we will change the "Last updated" date at the top. For material changes, we will provide at least 30 days' notice by email or a prominent Site notice before the new Terms take effect. Continued use of the Site after the effective date constitutes acceptance of the updated Terms.
15. Miscellaneous
These Terms, together with the Privacy Policy, are the entire agreement between you and Matthews Automation regarding the Site. If any provision is found unenforceable, the rest stays in effect. Failure to enforce any provision is not a waiver of it. You may not assign these Terms without our prior written consent; we may assign them without restriction.
16. Published service commitments
We publish a set of specific commitments at Before you sign. Those commitments are not marketing copy. They are terms, they bind us, and they are incorporated into this agreement by reference. As of the Last updated date above they are:
- Repeated-fault credit. If the same category of fault recurs after we have told a customer in writing that it is fixed, that customer's monthly service fee for the month in which it recurs is credited in full.
- Data export on request. At any time, on request, and whether or not the customer is leaving, we will provide that customer's call recordings, transcripts, structured summaries, persona, and rule configuration as files in a readable format.
- Number porting. Where we provisioned a telephone number for a customer on our carrier account, we will port that number to a carrier account of the customer's choosing on request, at no charge, subject only to the carrier's own porting process.
- Wind-down. If we cease providing the service for any reason, we will give at least 30 days' written notice where we are able to do so, deliver the export described above plus a written handoff document within that period, charge no exit fee, and not bill for a month we do not finish serving.
- Availability reporting. We publish the prior month's measured service availability at Before you sign on a monthly basis.
Where the Master Services Agreement governing a paying customer is silent on any of the above, this section fills the gap. Where it conflicts, the commitment more favorable to the customer controls. We may change these commitments prospectively under Section 14, but a change does not apply retroactively to a customer already relying on the prior version.
17. Contact
Matthews Automation LLC
Marietta, Georgia
legal@matthewsautomation.net
(470) 467-7724
These Terms are a starting draft prepared with reasonable diligence; they have not yet been reviewed by an attorney. If any provision is inconsistent with any law that applies to you, that law governs and the rest of these Terms stays in effect.