Customer follow-up · n8n + Twilio
Quote follow-up that stops on reply
Follow up on an unanswered quote without continuing to nudge someone who has already replied.
By Mike Matthews, Matthews Automation · Free public template
No email signup. Open the workflow file on GitHub and use Download raw file to save it, then import it into n8n. Read the setup instructions before activating it.
How it works
- Send the quote details into the workflow.
- Check the Twilio message history before each follow-up.
- Stop when the customer replies and notify the owner.
What you'll need
n8n, Twilio, and a way to supply the customer and quote details.
The template is free to download. Hosting, phone service, and message usage are separate. Connect your own accounts and follow the repository's setup instructions.
What was tested
The build notes explain the standalone design and distinguish live checks from untested waits.
Read the original test account →Know before installing
Reply detection depends on the Twilio message history for the business number. The full multi-day waiting sequence was not tested end to end in the linked build notes.
Try it with your own test details first. For customer messages, use contacts who have agreed to receive them and check your opt-out handling before activation.