Customer follow-up · n8n + Twilio
Google review requests by SMS
Ask customers for a review after a job, with repeat-request checks and quiet hours.
By Mike Matthews, Matthews Automation · Free public template
No email signup. Open the workflow file on GitHub and use Download raw file to save it, then import it into n8n. Read the setup instructions before activating it.
How it works
- Send a completed-job event with customer details.
- Check previous requests before scheduling a text.
- Send the same review link to customers without screening by rating.
What you'll need
n8n, Twilio, your Google review link, and a completed-job event from your existing process.
The template is free to download. Hosting, phone service, and message usage are separate. Connect your own accounts and follow the repository's setup instructions.
What was tested
The build notes describe ten live runs and fixes for duplicate requests, failed deliveries, and unclear error messages.
Read the original test account →Know before installing
The documented live checks used one customer phone. The default delay and overnight hold were inspected but not waited through end to end.
Try it with your own test details first. For customer messages, use contacts who have agreed to receive them and check your opt-out handling before activation.